{"identifier":"/us/usc/t5/s321","title":5,"num":"\u00a7\u202f321.","heading":"Definitions","text":"\u00a7\u202f321.\nDefinitions\nIn this subchapter:\n(1)\nAgency.\u2014\nThe term \u201cagency\u201d has the meaning given that term in\nsection 3502 of title 44\n(2)\nDirector.\u2014\nThe term \u201cDirector\u201d means the Director of the Office of Management and Budget.\n(3)\nGovernment service delivery.\u2014\nThe term \u201cGovernment service delivery\u201d means any action by an agency related to providing a benefit or service to an individual, business, or organization (such as a grantee or State, local, or Tribal entity), including any such action of a contractor or nonprofit organization acting on behalf of the agency or administering a federally-funded program.\n(4)\nGovernment service delivery channel.\u2014\nThe term \u201cGovernment service delivery channel\u201d means the format or medium of an interaction or transaction with the Federal Government, including in-person, through the mail, through a digital service, by telephone, through a contact center, on a website, through outreach and communication, and through collaboration with a third party, or through other ways in which an individual or entity significantly interacts with the Federal Government.\n(5)\nHigh impact service provider.\u2014\nThe term \u201chigh impact service provider\u201d means an agency program identified by the Director due to the scale and impact of the public-facing services of the program.","url":"https://projectusc.org/usc/t5/s321.html","content":[{"t":"sec","id":"/us/usc/t5/s321","children":[{"t":"num","text":"\u00a7\u202f321."},{"t":"heading","text":"Definitions","tail":"\n"},{"t":"chapeau","text":"In this subchapter:"},{"t":"para","id":"/us/usc/t5/s321/1","children":[{"t":"num","text":"(1)"},{"t":"heading","text":"Agency.\u2014"},{"t":"content","text":"The term \u201cagency\u201d has the meaning given that term in ","children":[{"t":"ref","text":"section 3502 of title 44","href":"/us/usc/t44/s3502","tail":"."}],"tail":"\n"}],"tail":"\n"},{"t":"para","id":"/us/usc/t5/s321/2","children":[{"t":"num","text":"(2)"},{"t":"heading","text":"Director.\u2014"},{"t":"content","text":"The term \u201cDirector\u201d means the Director of the Office of Management and Budget.","tail":"\n"}],"tail":"\n"},{"t":"para","id":"/us/usc/t5/s321/3","children":[{"t":"num","text":"(3)"},{"t":"heading","text":"Government service delivery.\u2014"},{"t":"content","text":"The term \u201cGovernment service delivery\u201d means any action by an agency related to providing a benefit or service to an individual, business, or organization (such as a grantee or State, local, or Tribal entity), including any such action of a contractor or nonprofit organization acting on behalf of the agency or administering a federally-funded program.","tail":"\n"}],"tail":"\n"},{"t":"para","id":"/us/usc/t5/s321/4","children":[{"t":"num","text":"(4)"},{"t":"heading","text":"Government service delivery channel.\u2014"},{"t":"content","text":"The term \u201cGovernment service delivery channel\u201d means the format or medium of an interaction or transaction with the Federal Government, including in-person, through the mail, through a digital service, by telephone, through a contact center, on a website, through outreach and communication, and through collaboration with a third party, or through other ways in which an individual or entity significantly interacts with the Federal Government.","tail":"\n"}],"tail":"\n"},{"t":"para","id":"/us/usc/t5/s321/5","children":[{"t":"num","text":"(5)"},{"t":"heading","text":"High impact service provider.\u2014"},{"t":"content","text":"The term \u201chigh impact service provider\u201d means an agency program identified by the Director due to the scale and impact of the public-facing services of the program.","tail":"\n"}],"tail":"\n"},{"t":"text","text":"\n"}]}]}